5 minutes to read

Text Messaging vs. Voice Messaging

End user preferences are exactly what the BSG mass messaging solutions are designed for, meeting the needs of bulk messaging in business. Since the user preferences is a primary concern of our company, we’ve encountered a serious dilemma: text messaging vs. voice messaging.

In the world of modern communications, people no longer want to listen to audio books, but prefer to contact electronic assistants via voice commands, or with smart home devices to get answers to a bunch of problems, all with the voice only, etc. So, the trend is that voice messages are no less popular than SMS. Because of “text vs. voice” a separate post is now born. Enjoy it.

The latest studies of mobile correspondence conducted by GSMA proved that almost 47% of users use only their favorite phones to talk or correspond to the messages. By 2030, this figure should be reduced to 29%, but still many will prefer voice messages text.

Voice vs. Text messaging Pros & Cons

To have a deeper insight, we’ve surveyed a couple of users. And the outcome turned out to be more than interesting:


Very often I find myself in a situation in which I find it inconvenient to speak with my voice. For example, I can easily be surrounded by people whom I for one reason or another argue with on variety of subjects.

Or the place where I am, requires compliance with silence or other behavior that excludes communication via the messenger. For example, I sit at the table with my partners. Or, on the contrary, I’m in a place where it’s too noisy … And I do not want to scream so that my business partners hear me well.


The truth is that text messages are much more easily transmitted than sound messages. No extra technology needed on your phone, etc. For example, the network was interrupted for a second, and the text had time to come to the phone and be read by the interlocutor asap. A sound will not have any time to sway. All you hear is a total interruption. Not at all comfortable.

Of course, there in no certain urgency in the transfer, but I’d like my message to reach the interlocutor at the very moment when its content is the most relevant, especially a fresh proposition, and not when my interlocutor will be in a suitable voice environment or when he/she will be ok to catch the Internet or whatever.


When I write, I immediately structure my speech from within and give a clear thought. With a voice message, the information is transmitted in the formulating mode, and it does not turn out so clearly.


I wouldn’t like to force my interlocutor to listen to my pauses between the words at the time of my reflections. What you write three lines, in a voice message, that will be will a minute, repeating words and reformulating the same phrases. And there will be no options like “do not listen to this and that,” and a person has already spent some time and energy listening. No good. Those who in the text message, in my opinion, have more respect for the time and forces of those whom they are talking to.


What is the most important, for me personally, is that I do not see the point in voice messages. If it’s a voice, isn’t it better to talk over the phone and that’s it? ”

Now, about something positive. The most important advantage of VoIP messages is fast, simple, convenient and safe format. There is no need to carefully and long type the text. All that you need is to press the right button and make the recording. Just keep the record key and say all you need.

You can do it on the go, in almost any situation, except driving, of course. Voice messages are easier to enter, more convenient and safer, because to enter them you do not need to look at the smart phone screen, leave any digital signatures, etc.

The second plus is that voice messages are faster to enter and process, too. The speed of text input, no matter how good you are, does not compare with the speed of the voice input, no matter how fast you speak.

On the one hand, it may seem that this method is as uncomfortable as hell, because to listen to the messages you need certain conditions like silence around or headphones. On the other hand it is very convenient: imagine how many hours you can save for life by simply dictating your thoughts, either business related or for your personal calls, without not printing them. Indeed, printing anything takes much time and sometimes irritates so much, that people lose temper and speak out load if the interlocutor is possible to reach in private. So, it’s better to consider all the pros and cons of voice communication vs. SMS or instant messengers.


Disadvantages of voice messages appear if you have many chats with different people and you communicate with them for some important cases. Communicating with friends, on the contrary, does not always mean discussing important things, and here the voice messages are great because sometimes you want to say a lot, and it takes too long to write. Another thing is SMS. Such correspondence, as a rule, does not require the use of a search. With working correspond once said message is kept for along so you can restore the history, and remind some important information. You can also use voice messages here, but then you can not search them, and something important things can get lost in dozens of short audio files.