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Glossary

There, you’ll find FAQs for quick answers and
support articles for more in depth explanations.

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SMS:

How to create personalized sendings?

For personalized messaging, сreate Excel tab resembling {{screenshot}} type. Include any personal data instead of columns (1) and (2). Then, upload phone numbers from file which were previously created in process of creating new campaign All texts written in format: “Hello, (1)(2)” will be replaced to following “Hello, Some Name. Some parameter”

What is text messaging moderation?

Moderation of text messages is a message checking process. It gives you an ability to check whether your texts comply with the main subject lines and the rules of the chosen web-sources. In our service, we usually check all prohibited links, not high-quality content and materials that can be raised by telecom operators. It takes up to 5 min to check all messages in ordinary conditions. If your newsletter, stuck in moderation more than for 5 min, please contact our support manager to get detailed information about the status of sending. Such an anti-spam method is customizable and might be disabled upon your request.

Schedule a campaign

The time when you send your SMS messages can have a significant impact on the success of your campaign, so it’s recommended to experiment with our planning tool.

Viber:

How can I use Viber bulk messaging?

The minimal monthly amount of delivered Viber messages for one active Viber ID in Ukraine is about 50 000 messages. The unused prepayment made for 50 thousands messages per month couldn`t be transferred for the next month. For an example, you’ve sent 40 000 messages from Viber but there 10 000 left. Unfortunately, they’ll burn out from your balance by the end of the month. You also need to sign a contract with our manager to use Viber bulk messaging.

Which types of messages can I send?

Currently, BSG Service provides only advertisement messages. Contact your account manager, whether you are interested in transactional messaging. Leave your request to activate these services in your account.

Who can use the service?

For Internet-marketers, who want to get unique access to mobile users, which opened the link, and get the conversion rates info.

Does the price depends on the message type?

The cost of Viber message delivering depends on the type of message. The company has to determine the type of message itself during the campaign creation. Viber may block an account in case of conditions noncompliance.

HLR:

What is HLR Lookup?

HLR or Home Location Register is a centralized data, which contains full information about all GSM-operators’ subscribers. HLR Lookup is widely used by SMS-aggregators and mobile operators to improve SMS-traffic routing, as well as for verifying mobile numbers validation.

What kind of results can I get?

By making an HLR request, you can see the results just in a few seconds. The speed of obtaining information depends, on the number of your launched traffic. It takes up to 10 minutes to check nearly 10,000 numbers and receive the result in csv format. Working with such format make it easier to work with data for you. It will look like this, in a web version.The obtained data may differ from country to country:

How is the register HLR?

HLR register contains information about all GSM networks subscribers. It's automatically updated every time the mobile operator activate new numbers. These numbers are stored in the database until they no longer used. When the system recognizes that phone numbers are no longer available, it removes them from the database. Checking the phone number with HLR request is absolutely anonymously. The subscribers, which numbers are checked by HLR Lookup won’t know about it.

MNP:

What is MNP?

Mobile Number Portability is a service, which give users an opportunity to retain their mobile number switching between one mobile operator to another. BSG is able to send SMS to the appropriate operator using MNP in those countries where it is supported.

What is MNP?

Mobile Number Portability is a service, which give users an opportunity to retain their mobile number switching between one mobile operator to another. BSG is able to send SMS to the appropriate operator using MNP in those countries where it is supported.

Who needs MNP Lookup service?

MNP Lookup Service allows to clean database giving a brand new and correct information about mobile number portability. It’s ideal for SMS aggregators, banking, insurance and financial institutions, IT and online services.

Features

We constantly update the base of porting numbers in our system. That allows to avoid discomfort situations for all customers who use our services.

MNP in SMS Routing

Mobile data portability is used for correct messaging routing. Tariffication plays a very important role, since different networks services at the same country cost differently. BSG MNP service helps to determine to which operator the user’s number belongs in order to display the final price for the message

SMS Platform:

What is that?

Cloud SMS Platform for Viber and Bulk messaging

Who uses the platform?

We deliver high-quality and stable services. And collaborate with: - International Wholesale Сarriers, which eager to improve exchange using SMS transit services - Local Retail Сarriers, willing to provide SMS messaging to their clients

Features

Routing We have direct-to-carrier relations. That’s why we offer fast and reliable global messaging solution. Tariffs Services based tariffs Multiple tariff plans Billing Multi-Currency Pricing Payments Powerful API Integrate our SMS solutions within your CRM software, website or app. Realtime analytics Price analysis tools Users activity monitoring Administration Localization Roles Notifications

Unlimited opportunities

Our SMS platform contains a lot of features and customizable options that allow customers to use it easily. Speed ​​and reliability We’ve got direct communication with mobile operators, that allows us to provide fast and reliable SMS traffic. Personal manager We provide our clients with personal managers who are ready to help with any occured questions 24/7 Tech support We care about our customers, therefore we are ready to provide help at any time of the day. Low cost and easy to start We offer an easy and fast way to get started on our SMS platform at affordable prices. Powerful API Integrate our SMS solutions into your software, website or application.

SMS Testing Software:

How can I start using the service?

Just sign up. Only few clicks and you are ready to use our service! Don't hesitate to contact us by email or phone If you have any further questions. We are always ready to help you!

Who can use Testelium Sofrware?

Testelium service is made for SMS aggregators and mobile operators to test the quality of their SMS routes.

Features

We have created our own community of live nodes, and it grows with every single minute. The number of our users is steadily growing, and we are constantly adding new countries to our list. Check the current coverage here.

Tariff plans

The price depends on the chosen plan. You can find all the tariff plans on our website.

Short Links:

What is the short link service?

Short links service allows you to adapt links to easy reading format. It helps to analyze the conversion statistics, including the information about mobile users who clicked the link.

Who can use the service?

For Internet-marketers, who want to get unique access to mobile users, which opened the link, and get the conversion rates info.

Features

Our service allows you to track all mobile users who clicked the link. It gives you an ability to target all subsequent mailings in a right direction.

Pricing

The service can be activated upon the request, when it’s approved by the client manager. No additional fees required.

May I add my domain into your system?

Unfortunately, this option is not provided at the momemt

Can I use https?

Yes, select the required protocol in the appropriate menu.

Can I use short links service with API now?

No, this function is under development and will be available soon

Which domains can I use?

There is only one available domain, which you can use at the moment

2WaySMS:

How does it work?

After discussing all the details with your manager, we’ll rent a short number and connect it to your account. You’ll receive all the messages from your customers on it Payment for rent will be charged from your current balance.

How can I connect to the service?

You need to have a sufficient amount on your personal account and connect to our Tech support or your personal manager to use the service.

What should I know about the service?

This service is ideal for making marketing researches, collecting simple surveys and feedbacks on the product and also for banking transactions status confirmation.

Can my customer send a multipart message in response?

Yes, but this text will be rated according to the sent parts of messages.

Pricing

The сost of the services may very and depends on the country. Check the details with your manager or technical support specialist. Or get acquainted with the preliminary rates on a our special page.

Text2Voice:

Pricing

You can get acquainted with our services pricing on our special page.

How does it work?

You send an ordinary text message to a client, we synthesize your text to a voice message and call to your client.

How can I use Text2Voice service?

Сontact our technical support service or your personal account manager to find the information about the prices you need.

What should I know about the service?

The service is activated upon the request, and will be useful to various groups of the clients for traffic retention.

What information receives the subscriber after he called back to the number?

The customer is notified that the number is unserved. We’ll add the ability to route messages in further app versions.

May I rent a number which can be served by my call-center?

Yes. It's possible. Call to your account manager in order to add such services

Why should I use it?

This service can be used by financial and IT companies for two-factor authentification or by taxi services to notify their clients about the status of their ride, etc.

Сan I make personalized messaging?

Yes, it is done in the same way as when creating a regular SMS or Viber send list.

Why do I need it?

The chance to miss a call is less than to miss a message. Therefore, this service is ideal for emergency notifications. You can configure out this feature in conjunction to other services using the flow-builder.

One-Time Password:

What is One-Time Password?

It is a special product, developed by our team for projects which is need a secure login to the administrator`s interface. You can confirm the logins of your employees, as well as their personal accounts using a specially generated message by embedding our services in your website

How can I build-in this service into my web site?

Register on our web-site, and ask your account manager to activate the service. You manager will send you a letter with a special code, which you can embed into your web-site.

Pricing

You can learn more info about the terms of use and the pricing on our special web page

What's the benefits of the service?

This solution is a completely finished product that can be modified by a client according to his priorities, with adding or removing the password length, code, and so on. With user-experienced interface.

Should I have any developers skills to add your service to the site?

No, you’re not. Just copy the code from our website and add it to your website into required module. Or you can pass this code into integrator system so it integrates by itself.

What password settings can i set?

You may find all of the settings on your page in the block of the service. You can choose the number of characters and the number of their combinations, as well as other special characters

Call-Code:

What is Call-code?

It’s the function of the user`s action confirmation, where the user should enter the last few digits of the calling number to confirm transaction.

How can I build the service into my site?

This is a complete product that you can embed on your website. It helps your users confirm their transactions according to the latest trends in Internet security

Pricing

The service can be activated upon the request, when it’s approved by the client manager. You can learn more info about the prices on our special web page

Can I add your service to my web-site without a developer?

Yes. You can. Just follow the link from the confirmation letter and copy the specified code into your block on the website.

How can I approve my domain?

To make your domain work, go to the settings and find the necessary data to write into the DNS settings and enter the corresponding data in to the DNS settings of your domain.

Transaction Email:

What's the percentage of your letters opening?

The percentage of our transactional messages opening is more than 90%

What's the percentage of delivered messages?

It's close to 99%

How can I be sure that the user will receive the message?

We are trying to do everything possible to ensure on-time delivery email notifications

What data do I need to give you about my site?

To connect your site to our platform, you need to enter your domain to the appropriate field in the settings, go through the verification of all DNS records and click to the "confirm domain" button.

May I create my personal template?

Yes, surely. This feature is provided in our settings. You can either create your own HTML layout or choose one from our presets.

Won't my letters get spammed?

No, they won’t. Our algorithms are built in a special way, so that the percentage of sent message reached a maximum for transactional messages.

Bulk email:

Won't Google block your IP adresses?

No, that happens very rarely. Only when a large email client decides to block IP addresses or IP address pools. We've set up special filters that won't allow such mailings reach the final recipients. You can be sure that your users won't receive unwanted emails.

What percentage of delivery do you guarantee?

Do you have White label partnership?

We are working on this function at the moment, and soon will present it to our users who want to cooperate with our service to attract more customers.

May I add files to my letters?

You may add files with using online storage

Can I use Gif animation in emails?

Yes, surely. Open the HTML editor when creating the letter and add the code with the source of your animation.

Push notification:

How can I set up the function?

Just go to push notifications settings block and copy the specified code to your site.

Will the push-notifications work on my mobile version of the site?

Yes, all notifications can work on any type of digital electronic devices. Including mobile phones, tablets and desktops.

Which settings can I use for editing?

You can edit pop-up notifications in the way which is necessary for you. Change the image, the title, and text notifications by yourself or use one of our templates.

Can I automate notifications due to the certain actions of web site visitors?

Yes, you can configure all the actions from your Settings menu and add some push notifications to your Flow-builder for better integration with our services.

How much does it cost?

You can learn more info about the terms of use and the price on our special web page

May I add an emojis into my texts?

Yes, you can use all Unicode characters, including emojis