Zero-rated short codes

Zero-rated short codes are 3 to 7 digits numbers that are needed for a 2-Way connection between companies and their customers. In the case of zero-rated short codes, customers do not pay the price of the message they send to the company using it. For users, it is free, and the company pays for the cost of incoming SMS.

Zero-rated short codes are used mainly for the opt-out choice as they are required in many states as a free opt-out option for end customers.

Zero-rated short codes are also used to motivate customers to leave feedback. Companies often send SMS to end users requesting service or product ratings. To prompt customers to fill out the survey and give feedback, companies emphasize that the message is completely free for them.

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