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FOR ECOMMERCE | RETAIL

Mass Messaging for eCommerce & Retail

Connect with your customers where they are most comfortable, using their preferred communication channels, and enhance their shopping experience at every stage with BSG’s retail solutions.
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Omnichannel Platform

Interact with and assist your customers pre-purchase, at the point of sale, and post-purchase across their favorite channels, ensuring consistent, tailored experiences throughout.
  • Consistent Customer Experience. Provide a uniform experience across multiple channels for your customers and let them switch between channels seamlessly.
  • Increased Customer Engagement. By being present on multiple platforms, you can engage with your customers where they are most active, leading to higher engagement rates.
  • Collect Data and Analytics. Gather insights from customer interactions across different channels and tailor your offerings to improve the shopping experience.
  • Efficient Marketing Campaigns. Our solution allows for coordinated and consistent marketing messages across various channels, increasing the effectiveness of marketing campaigns.

Bulk SMS

Personalize every interaction by building promotional and transactional ecommerce SMS based on customer preferences.
  • Improve the shopping experience. Create a smooth retail experience with BSG. Send timely alerts, delivery updates, and nudges for abandoned carts to your customers.
  • Streamline customer assistance. With SMS marketing for ecommerce, you can deliver exceptional two-way conversational support automatically with SMS.
  • Reach Clients Globally. Reach a broader audience including those without regular internet access and give them news on sales, discounts and new products.
  • Communicate Immediately. Enjoy instant delivery of messages directly to your customers’ mobile phones: OTP, payment confirmations, delivery updates.

Voice Bot

Reach customers, convert and retain customer loyalty with voice bots that sound just like them handling their queries and pain points.
  • Efficient Query Resolution. Voice bots handle high volume customer queries simultaneously, reducing wait times and increasing customer satisfaction.
  • Reduce Cost. Automating customer service with voice bots will lower operational costs thus reducing the need for a large human customer service team.
  • Multilingual Support. Our support bots offer assistance in multiple languages, broadening the customer base and improving inclusivity.
  • Always-On Assistance. Voice bots offer round-the-clock assistance, addressing customer queries and concerns at any time of day.

Two-Factor Authentication

Authenticate your end-users swiftly using our robust two-factor authentication API, specially designed and optimized for ecommerce and retail platforms.
  • Fraud Prevention. Our 2FA solution is effective in preventing fraud, as it makes it much harder for unauthorized users to access accounts even if they have obtained a password.
  • Increased Customer Trust. When you add two-factor authentication to your website, you demonstrate a commitment to protecting your customer data and transactions.
  • Improved Security. Get extra layer of protection by requiring two forms of identification before accessing their accounts or completing transactions.
  • Adaptability. Our 2FA API can be integrated with various methods such as SMS codes or email links, allowing you to choose the most suitable option for your customers.
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    Why choose BSG for Eccomerce & Retail?

    192

    Countries coverage

    11

    Countries’ operator licenses

    40+

    Zero-hop connections

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    Revitalize your retail business with BSG’s secure and versatile communication platform, tailored to meet the unique demands of the retail industry and ensure seamless global connectivity.

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