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AI Messaging for Smarter Customer Support
Deliver faster, more personal support with BSG’s AI-powered CPaaS. Connect with customers via SMS, WhatsApp, Email, Voice, and more — all through one API. Automate reminders, updates, and replies at scale with natural, real-time conversations.
One Platform for All Your Customer Support Messaging
Voice. Chat. Push. Notifications. We cover it all.
From inbound calls to real-time 2way-chats? From automated notifications to multi-channel support — BSG’s AI CPaaS
gives your support team one seamless solution to manage the full customer care cycle.
Smarter Customer Support at Scale
Handling support across channels doesn’t have to be chaotic. BSG’s CPaaS lets your team manage high volumes of conversations in one system — with full context, smart segmentation, and AI-driven personalization. Deliver faster resolutions across SMS, WhatsApp, Email, Voice, and more — all from one place.
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Segment audiences by ticket type, urgency, or behavior in real time.
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Personalize responses based on history, language, or preferred channel.
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Trigger updates, confirmations, and replies automatically.
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Monitor team performance and optimize across all channels from one dashboard.
Automated Support with Insight
Get full visibility into every support interaction with BSG’s omnichannel messaging platform. Track resolution rates, engagement, and channel performance in real time. Automate routine replies, segment requests, and deliver consistent support across SMS, WhatsApp, Email, Viber, and Voice — all from one place.
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Analyze support performance across all messaging channels.
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Track AI-assisted resolution rates and customer satisfaction.
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Identify drop-off points and optimize customer journeys.
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Integrate with your CRM to centralize reporting and automation.
Boost Your Support Team with AI Power
Meet your tireless teammate. BSG’s Conversational AI Assistant handles routine inquiries, supports over 150 languages, and switches to a live agent when needed — without breaking the flow.
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Understands and responds with natural, human-like tone.
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Recognizes customer intent and routes complex cases.
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Multilingual: speaks your customer’s language.
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Fully integrated with SMS, Email, Voice, WhatsApp, Viber, and more.
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Works around the clock to reduce wait time and boost CSAT.
Let your team focus on what matters — while AI takes care of the rest.
Contact ManagerSolutions by Industry
Explore how BSG helps different industries with outbound messaging:
CPaaS ONE API Integration for Customer Support
For support teams handling high volumes and omnichannel inquiries, BSG’s ONE API empowers you to manage all customer conversations in one place — in real time. It’s not just about replying; it’s about resolving issues faster, on the right channel, with the right context.
func (client *ViberClient) CreateViber(request ViberRequest) ViberData{
var viber ViberData
_DoJsonCreateRequest(client.BaseClient, viber_create_method, request, &viber)
return viber
}
Unified One API: Control SMS, WhatsApp, Viber, Email, Voice, and Telegram from a single endpoint.
Customizable Requests: Use dynamic parameters to personalize content by user action, segment, time zone, and behavior.
Cascade Logic: Automatically switch to the next-best channel if a message isn’t delivered or seen — no manual resends.
Webhook Support: Capture delivery receipts, open events, or replies and push them into your marketing stack in real time.
Smart Routing & Throttling: Optimize campaign performance with load management and routing logic for high-volume sends.
Secure and Scalable: OAuth2 authentication, queue monitoring, and SLA-backed delivery.
Outbound manager, Growe
CEO, Sunny Way
Head of Marketing Department, Poliklinika Identalia d.o.o
CTO, Medikit Systems
Marketing Automation Lead, RivoTech
Benefit from ultimate channel flexibility
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Move faster — one platform, one integration, endless reach
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Simplify everything through a single, unified API
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Communicate the way your customers prefer — and boost satisfaction
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Save time and costs with automation that scales
Useful Materials
![WhatsApp Business API: Complete Guide — Setup, Pricing, Use Cases [2026]](/assets/img/blog/whatsapp-business-api-setup-pricing-use-cases-guide_avatar.jpg){kind=avatar}
WhatsApp Business API for 2026 — setup steps, the new per-message pricing model, and proven use cases by industry.
What is CPaaS? The cloud API layer that adds SMS, WhatsApp, voice & OTP to your apps — how it works and why it beats a multi-vendor stack.
Why one communication API for SMS, WhatsApp, Viber & RCS beats five separate integrations — cascade fallback, unified reports.